Mayank Jain has extensive experience in customer service and operational leadership within the financial and insurance sectors. Currently serving as Head of Customer Service at Aditya Birla Capital since January 2017, Mayank oversees customer experience, service delivery, and revenue strategies. Previous roles include positions at Aditya Birla Sun Life Insurance, where responsibilities spanned digital initiatives, operations, and process excellence, as well as significant roles at HDFC Life and airtel focused on quality management and sales. An early career at the Confederation of Indian Industry involved business development and investment promotion. Mayank holds an MBA in Marketing and Finance from Bhopal University and further qualifications in Six Sigma methodologies.
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