Lilit Khachatryan

Lilit Khachatryan has over 12 years of work experience in customer service and quality control. Lilit is currently the Head of Customer Service Quality Control Unit at adjarabet.am since September 2022. Prior to that, they worked as a Customer Experience Specialist at adjarabet.am from November 2021 to September 2022. Before joining adjarabet.am, Lilit worked at HSBC Commercial Banking as a Contact Center & Digital Department Specialist from April 2016 to November 2021. Lilit also has experience as a Customer Service & Technical Support Specialist at Armentel JSCo., Vimpelcom Company, where they worked from January 2009 to February 2016.

Lilit Khachatryan obtained a Master's degree in Journalism from Russian - Armenian University from 2002 to 2007. Additionally, they have obtained various certifications in areas such as design thinking, agile project management, customer loyalty, product management, web application testing, and project management tips in the year 2021 from institutions such as LinkedIn Learning, Project Management Institute, NASBA, Udemy, and IIBA.