Adjust
- Technical Account Manager
Technical Account Manager
Customer Service · Beijing, China
Job description
Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful measurement and analytics suite provides visibility, insights and essential tools that drive better results.
Our global team is composed of team members with life experiences, backgrounds, and perspectives that mirror our customers around the world. We seek outstanding candidates who demonstrate a commitment to diversity, equity, and inclusion through continuous learning and skill-building. We aim to support each other to ensure equitable and inclusive experiences, furthering our goal to create a culture of belonging that values the contributions of all team members.
We're proud to have received several awards in Summer 2022, including G2's Easiest Setup, Easiest Admin, Leader, and Easiest To Do Business With. Our CPO was also honored with a Top Women in Media Award, and we were named the Best Overall Mobile Marketing Solution of 2022. These accolades are a testament to the excellence and innovation of our award-winning company.
Get to know Client Services/ The Department
Our Client Services team is a turbo-charged force! We handle client services and partner integrations with lightning speed. From resolving inquiries to offering technical help through calls and meetings, we're your go-to heroes. Plus, we're all about educating our clients and partners to ensure they make the most of our amazing product.
Make an Impact/ The role:
As a Technical Account Manager, you will be part of China TAM team based in Beijing, and work closely with several teams such as Sales and Integration, in addition to all other departments within Adjust. You are in charge of delivering exceptional customer experience. This plays a major part in your goal of retaining clients and them being satisfied with the Adjust product.
Empower Your Potential/ Responsibilities:
- Technical contact for your clients within Adjust
- Support your clients on how to best use the Adjust product and help them resolve any technical challenges
- Provide daily support and have check-in calls with your client base
- Work with a global Support team
Bring Your Knowledge/ Experience & Qualifications:
- Experience in a client facing role in advertising technology
- Excellent communication skills in English and Chinese to work with our clients in China
- A grasp on basic data analysis technique
- Proficiency in Excel, and command-line tools like Grep and SQL
- An ability to break down complex topics in simple terms to ensure client understanding
- Strong attention to detail
- Willingness to travel (when relevant again)
Enhance Your Experience / Perks & Benefits:
- Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
- International, diverse teams with a strong focus on transparency, feedback and fun
- Education opportunities for ongoing professional development & continuous learning
- Company onboarding program where you’ll learn the ins-and-outs of our product with your fellow newbies
- Flexible workplace policy, allowing you to work either from home or our office space
- Generous vacation policy with flexible vacation days
- English Classes to enhance your collaboration with global colleagues and friends
- WFH program with remote online events (Coffee chats, team events, games, etc.)
- Wellbeing support with qualified therapists
- High end additional health insurance plan
- Monthly perk stipend to choose the perks that matter most to you
More details about our company culture and perks can be found on our career page.
Interested? Let's Talk!
We understand that imposter syndrome may sometimes hinder exceptional candidates from applying. So, don't hold back—apply with confidence! We're excited to hear from you and can't wait to chat!
Equal opportunity employer
Adjust is proud to be an equal opportunity employer. We champion a diverse and inclusive culture in all of our offices around the globe. We understand that all candidates are individuals with unique backgrounds and talents. At Adjust, we assess candidates on qualifications, merit and business needs. We do not discriminate based upon race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other applicable legally protected characteristics. If you see a position that excites you, please apply! We would love to have you join us in our mission to build a global tech company where we're all proud to belong to.
⚠ Adjust works with applicants through our Careers page and adjust.com email addresses. If you are contacted through other unofficial channels, it may not be legitimate. Confirm the information here and feel free to apply directly below.
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