David O'Loughlin

David O'Loughlin is an experienced professional in escalation resolution management, currently serving as the Lead Escalation Resolution Manager at Adobe since December 2019. In this role, David manages executive-level escalations for EMEA Tier 1 strategic customers, focusing on Adobe’s Experience, Marketing, Creative, and Document Cloud solutions. Prior to Adobe, David held various positions at Dell EMC from August 2004 to December 2019, including Sr. Escalation Resolution Manager and EMEA Enterprise Resolution Manager, where responsibilities included escalation management across multiple product lines and leading projects. David's educational background includes a Bachelor of Science (B.Sc. Hons) in Business and Information Technology from Trinity College, Dublin, and certifications such as Microsoft Certified Systems Administrator (MCSA) and CompTIA A+ & Network+.