Elvin Teo, PMP

Elvin Teo, PMP has a diverse work experience spanning different industries and roles.

Starting with their most recent position as the Head of Customer Experience at ADVANCE.AI, Elvin successfully built and managed a team of 15 project managers, technical support, and customer success managers across multiple countries. Elvin focused on delivering enterprise and fintech projects in the region, ensuring a great end-to-end customer experience. Elvin also implemented process improvements, established efficient post-sales processes, and actively managed customer escalations.

Prior to their role at ADVANCE.AI, Elvin served as the Director of Business Operations at TAIGER. In this position, they led a team responsible for project management, agile coaching, and business analysis. Elvin played a key role in driving operational improvement, coordinating project deliveries, and managing resources. Elvin also contributed to business planning, budgeting, and forecasting.

Before joining TAIGER, Elvin worked as a Service Delivery Director at Vision Group Corporation. During their tenure, they led a team and oversaw the end-to-end delivery of multiple projects and the development of two products. Elvin was instrumental in growing the company and contributed to the strategic direction.

Elvin's earlier experiences include serving as a Harbour Pilot at PSA Marine, where they were responsible for the safe navigation of vessels, and as a Business Development officer at ITF Corporation.

Additionally, Elvin had a notable career in the military, particularly with the Republic of Singapore Navy. Elvin served as an Assistant Operations Officer, leading and training a team, ensuring operations and safety, and managing projects. Elvin also served as a Staff Officer and was involved in multilateral military exercises.

Elvin's work experience demonstrates their ability to lead teams, manage projects, improve processes, and deliver exceptional customer experiences.

Elvin Teo, PMP, holds a Bachelor's degree in Mechanical Engineering, which they obtained from Nanyang Technological University Singapore between 2005 and 2008. Prior to that, they attended Saint Andrew's Junior College from 2001 to 2002 and Hwa Chong Institution from 1997 to 2000, although the degrees or fields of study at these institutions are undisclosed.

In terms of executive education, Elvin Teo attended the Cambridge Judge Business School in 2022 for an Executive Education program, which does not specify a field of study. Alongside their formal education, they have obtained several certifications. In 2020, they achieved the Project Management Professional (PMP) certification from the Project Management Institute. In 2021, they completed a course called "How to Make Strategic Thinking a Habit" offered by LinkedIn. Finally, in 2023, they obtained the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER.