Wajdi Mselmi

Wajdi Mselmi is an experienced technical support professional with a background in helpdesk and IT support roles. Currently serving as an Expert Helpdesk at Advancia Téléservices since October 2020, Wajdi provides technical assistance to business users, monitors and prioritizes client requests, and resolves issues remotely using tools such as TeamViewer and AnyDesk. Previously, Wajdi worked at Armatis as a Helpdesk Agent from September 2019 to September 2020, where responsibilities included managing user requests, incident resolution, and network monitoring. Wajdi started a career in IT as a Stagiaire at LinSoft ®, contributing to the installation of virtualization platforms and network configuration in 2019. Wajdi holds a degree in digital multimedia marketing from the Centre sectoriel de formation en télécommunications in Tunisia, completed in 2019.