Partner Solutions Manager/delivery Manager (uk & Canada)

About the team

The Partner Success team is responsible for delivering exceptional experiences for our partner institutions worldwide. From relationship management to implementation and delivery to reporting and insights.

About the role

The role of the Partner Solutions Consultant is to ensure that our institution partnerships flourish.  Responsibilities range from strategy and stakeholder engagement to reporting and project leadership. You’ll be part of a passionate, open and high-performance team.

Key Responsibility Areas (KRA’s)

Partnership and Project Management

• Engage with key stakeholders and ensure accountability for achieving partnership outcomes and fulfilment.

• Act as the Partner Success lead in your region. Owning your institution relationships - managing and monitoring partner performance.

• Design and implement strategic partnership plans inline with organisation objectives, ensuring milestones are set and a culture of ownership and responsibility is maintained.

• Ensure plans are executed with excellence to achieve the right organisational and partner outcomes.

• Influence a range of internal and external teams on our services and products, ensuring constant focus on world class delivery and outcomes for partner retention.

• Proactively contribute to the contract renewal process, collaborating with colleagues across the Institution Partnerships Division and Adventus as a whole.

• Develop and deepen partner relationships - ensuring partner institutions love working with Adventus.

• Own the strategy, cross-functional delivery and performance of our strategic and “premium” partnerships.

Reporting and Insights

• Provide timely, accurate, relevant and engaging reporting to a variety of stakeholders.

• Data Analytics - Provide training and support to partners to maximise value from Adventus Analytics.

• Engage in close collaboration with the Adventus insights team to shape our approach to reporting and analytics with a focus on continuous improvement and effectiveness.

Leadership and Advocacy

• Collaborate with a range of colleagues including Partnership Directors, Admissions, Product Development, Recruiter relationship management and senior leadership to achieve the right outcomes.

• Identifying partnership opportunities and risks early and find creative solutions to address them in close collaboration with senior colleagues.

• Maintaining a partner voice within Adventus.io, gathering partner feedback and circulating it to relevant colleagues in an assertive and diplomatic way - ensuring Adventus’ products are best in class and continually meet market needs.

• Must lead by example and demonstrate a proactive and positive approach to partner success.

About you (Qualifications, Knowledge, Skills & Abilities)

• 3+ years in a client/partner success or account management (non-sales) role.

• Experience working with/for Education institutions is essential.

• Proven track record in managing a large number of high performing partnerships.

• Strong commercial acumen with the ability to originate and nurture opportunities within existing partnerships

• A great team player and has the ability to work autonomously.

• Strong leadership skills.

• Problem solving abilities.

• Presentation skills.

• Steadfast commitment to overcoming obstacles and challenges in a collaborative and open way (Resilience).

• Exceptional attention to detail and analytical skills.

• Focus on continuous improvement and positive change.

• Demonstrable interpersonal and influencing skills including in a global working environment.

• Willingness to get involved and to work towards shared objectives.

Your Environment 

You will be working in a highly collaborative environment at Adventus.io. This position is office  based.  Willing to work reasonable additional hours in response to the needs of the business and the position. You will be provided with the necessary tools and equipment to carry out the role.

At Adventus.io, our partners come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because diversity makes us even greater. We want you to be you so welcome the unique contributions that you can bring regardless of your education, culture, ethnicity, race, sex, gender.