Jessica McGregor

Jessica McGregor is an accomplished professional with extensive experience in customer experience management and strategic planning. Currently serving as the Managing Director of Customer Experience at AF - Group since April 2019, Jessica leads the vision, strategy, and execution of enterprise programs, including major implementations such as a Digital Customer Portal and omni-channel strategies. Prior to AF - Group, Jessica held various positions at J.D. Power for over a decade, focusing on customer experience management, product development, and advanced statistical analysis in the insurance and financial services sectors. Educationally, Jessica holds a Master's of Science in Management, Strategy, and Leadership from Michigan State University and a Bachelor's of Science in Applied Psychology and Statistics from the same institution.