Firas Shafiq Fadzli Iftikhar Ahmad

AVP CX Strategy & Customer Centricity at AFFIN Group

Firas is an experienced professional who has worked in various roles in the banking industry for multiple years. Firas Shafiq Fadzli has a strong background in customer resolution, investigation, and customer service management. Firas has led teams, implemented quality assurance processes, and devised strategies to enhance customer experience. With a solid educational background in business management and e-Business, Firas is equipped with the knowledge and skills to excel in their roles.

Links

Previous companies

United Overseas Bank logo
HSBC logo
OCBC NISP logo

Timeline

  • AVP CX Strategy & Customer Centricity

    April, 2023 - present

  • Governance Quality Assurance Team Manager

    March, 2021