Senior Consultant, Insights; Social Listening & Analytics

Senior Consultant, Insights; Social listening & analytics

Contract: Full time; 2 years fixed term, renewable

Remuneration: Competitive, based on experience and competence

Location: Nairobi, Lagos, Abuja, Johannesburg, Cape Town

Reports to: Director, Solutions & Innovation  

About us

Africa Practice is a mission-led strategic consulting firm advising investors and development partners across the continent. Our mission is to shape a prosperous Africa that inspires the world. For over 20 years, we have been partnering with global investors, policy-makers, development partners and other changemakers to drive transformation on the continent. 

Our insights and advocacy solutions are rooted in detailed systems and stakeholder understanding. We identify, generate, and analyse human-centred systems data to design impactful advocacy interventions. We deliver our world-class insights and advocacy solutions through our local presence.

We operate as one company, with a diverse team working on a hybrid basis in Abuja, Cape Town, Dakar, Dar es Salaam, Gaborone, Johannesburg, Lagos, Nairobi, and London. We are risk analysts, development economists, advocates, storytellers, data scientists, policy experts,  systems thinkers and creative minds. Over 80% of our staff are African and over 50% are women. We have been a signatory to the UN Global Compact since 2021 and we are actively working to achieve B-Corp status.

About the role  

We are looking for an experienced social listening expert, who specialises in data-led investigations using large data social-listening and media analysis tools alongside more specialised OSINT tools, with a background in political or social sciences. 

The successful candidate will lead and oversee our social listening and media analysis activities, assisting project teams with defining the best data strategy for the project, setting up monitoring and search dashboards, monitoring, evaluating and troubleshooting dashboards and assisting with more complex OSINT searches. The role sits under our Insights Practice Area, specifically our Data & AI-powered Insights Solution, and requires a creative, innovative, analytic and go-getter mindset. 

Consulting services (80%)

• Support complex policy, political and stakeholder advisory and advocacy projects with robust social listening and media monitoring for insights and thematic signal tracking, using a variety of OSINT tools, including our large data social listening platform provider.

• Support campaigning and advocacy projects with media analysis and media monitoring, generating reports on media engagement reach, value for money and impact.

• Support the campaigning team with the identification of advocacy targets and advocacy messaging testing.

• Specifically, be the first point of contact for the team and oversee the use of our social listening and media monitoring tools, guiding teams with the design of their monitoring strategies, and the setting up of dashboards and boolean searches.

• Conduct more comprehensive and creative OSINT analyses for complex political, policy and advocacy projects, producing client-ready, highly visual output.

Other responsibilities 

• Train a select team in social listening and media monitoring, including use of our platforms.

• Establish guidance documentation on social listening and media monitoring for insights as initial steer to project teams for them to evaluate their needs and develop clear briefs for the first point of contact.

• Establish guidance documentation on best practices for media reach, value for money and impact reporting.

• Innovate with data-driven methods for message resonance testing and run small prototypes and pilots on a project basis.

• Keep current with OSINT tools and help build Africa Practice’s knowledge base and tools and subscription selection.

• Assist the executive team in determining client-facing SaaS offerings around the subject matter.

What we are looking for

• At least 7 years of experience using social listening, media monitoring, and other OSINT tools in an analytical and investigative fashion.

• A background in political or social sciences, with additional expertise in data science an advantage.

• Excellent investigative and analytical skills, combined with a genuine interest in public policy and the development of our continent.

• Outstanding ability to communicate visually and excellent verbal and written communication.

• A dynamic self-starter, able to work on their own initiative on complex issues.

• Diplomacy, tact and understanding of priorities to achieve common goals.

• Ability to adapt well to changing demands or ambiguous situations, with an eagerness to seize opportunities.

• Ability to cultivate strong trust-based relationships with people at all levels within the company, as well as client organisations and the wider business and political ecosystem.

• Fluency in English.

What we offer

We offer the successful candidate an opportunity to develop a rewarding career within a dynamic pan-African consultancy advising a prestigious portfolio of clients. This position offers:

• Competitive remuneration

• Immediate opportunities for growth

• Collaboration with a diverse and experienced team of colleagues

Don’t meet every single requirement? Studies have shown that women and people of colour are much less likely to apply for a position unless they meet every single qualification. So this notwithstanding, if you are excited about this role, we would love to hear from you. At Africa Practice, we are dedicated to building an inclusive, diverse and authentic workplace. You might just be the new team member we are looking for - for this or other roles. 

Do you want to contribute to an influential and prosperous Africa, inspiring the world? We’re looking for Africa’s changemakers – smart people with strong analytical, advocacy, digital and problem-solving skills who can reconcile diverse perspectives to deliver sustainable change. 

Please send in your application by clicking on the “apply” button. 

Do include a cover letter explaining why you think you are suited to this position and indicating your availability. Your documents must be entitled with “your name Senior Consultant, Social listening & analytics”.

The vacancy is immediately open for suitable applications and will be closed as soon as a suitable candidate is identified. Early applications are advised.