Priscilla M.

Priscilla M. is a Senior CX Analyst at Afterverse since February 2021, where responsibilities include analyzing player data to drive informed decisions across multiple teams and conducting user research. Previously, Priscilla served as Process Lead at KIS Solutions and as Customer Experience Leader and Product Analyst at PlayKids and Sympla, respectively, leading customer support teams and implementing process improvements to enhance service quality. Earlier experience includes roles in customer support and cultural heritage at Pampulha Art Museum. Priscilla holds a Bachelor's degree in Museology/Museum Studies from Universidade Federal de Minas Gerais.