Account Manager

The Agadia Systems’ Account Manager is the primary client contact for daily relationship management, upsell, change requests, new projects, contract management, communication, and client satisfaction. The Account Manager can articulate solution positioning to both business and technical users. The Account Manager is the subject matter expert as it relates to the product suite, solutions, and how it is used by customers. This person works closely with our technology team and assures seamless execution and customer satisfaction.

****Responsibilities ****

Ongoing client communication to maintain and grow existing relationships including annual client reviews Analyze client data and identify opportunities/define areas of opportunity for our customers Identify new project opportunities based on customer input Identify client requirements, and develop solutions in conjunction with the Technology team Develop and deliver Professional Services statements of work to clients for review and approval Identify client feature/functionality requirements; provide technical information to clients Promote and conduct training webinars, support client training Represent the solution to clients during sales meetings Act as client technical advocate and project manager within the Agadia organization; work collaboratively with all Agadia functional groups Be part of client implementations, ensuring it gets completed successfully during the given time. Able to manage and work with multiple clients/accounts Be an advocate of all the products Agadia has to offer Other duties as assigned by the manager