Harshini Ravindran

Harshini Ravindran has a diverse work experience in technical writing roles. Harshini is currently working at Agilysys as a Lead Technical Writer since July 2021. Prior to this, they held the positions of Senior Technical Writer and Technical Writer at Agilysys starting from June 2019 and April 2018 respectively.

Before joining Agilsys, Harshini worked at Chargebee as a Technical Writer from June 2017 to April 2018. During their time at Chargebee, they drafted, edited, and updated feature documentation for the SaaS billing product. Harshini also developed content for blogs, newsletters, in-app UI texts, internal user manuals, and online video tutorials. Harshini gained knowledge of SaaS model, billing, taxation, invoicing, and subscription business logic, along with research and interviewing capabilities.

Prior to Chargebee, Harshini worked at Wipro Digital Operations and Platforms as a Technical Writer from August 2016 to June 2017. In this role, they composed, edited, and proof-read product documentation. Harshini also gained expertise in using Oxygen XML editor and successfully delivered projects within stipulated timelines.

Harshini began their career at Tech Mahindra in January 2014 as a Software Engineer and eventually transitioned into a Technical Communication role. During their time at Tech Mahindra, they developed, edited, and proofread user manuals, internal training guides, and FAQs for the T24 core banking software. Harshini also acquired fundamental knowledge of technical communication concepts such as DITA, markdown, topic-based authoring, and content management.

Overall, Harshini Ravindran has proven experience and expertise in technical writing, product documentation, and content development.

Harshini Ravindran completed their Bachelor's degree in Information Technology from RMD Engineering College, which they attended from 2009 to 2013. In 2014 to 2015, they pursued a Certificate Program in International Sales and Marketing from the Indian Institute of Foreign Trade. It is unclear when they completed their Business English Certification from the University of Cambridge, as the start and end years are not provided. Finally, in 2020, they attended the University of Waterloo for a course titled "Fundamentals of Technical Writing."