Client Success Executive

Client Success Executive

About Aidin

Hi, we're Aidin! We're here to create solutions for healthcare’s biggest challenges. Instead of waiting for someone else to step up, we rolled up our sleeves and created a better way to connect patients, payers, and care providers.

We are on a mission to defragment the healthcare ecosystem with a seamless digital platform that transforms healthcare for good and improves outcomes for all.

What we do

Aidin is a dynamic healthcare technology company dedicated to revolutionizing care coordination and post-acute care transitions. Our innovative platform empowers healthcare organizations to streamline workflows, reduce costs, and ensure patients receive the highest quality post-acute care.

You can learn more about us at myaidin.com

About The Opportunity

Aidin is looking for an innovative self-starter with outstanding relationship management talent to join our team as Client Success Executive – a team  member who is passionate about delivering value and providing solutions that improves the lives of case managers, and in turn, the patients they serve.  

The Client Success Executive utilizes influence to improve client use and adoption of Aidin solutions, and advisory skills to ensure clients realize quantifiable impact and return on investment. In this role, you are responsible for establishing and growing long-term relationships with Aidin clients. 

What you will do… 

• Own value creation for an assigned book of hospitals and health systems;  measured through (1) Client Retention, (2) Revenue Growth, & (3) Client Success KPIs.

• Understand clients’ strategic priorities and business needs in order to proactively identify opportunities to support clients’ needs through Aidin  solutions. This includes advising clients on industry leading practices.

• Serve as a customer partner and advisor, helping our clients achieve their goals through insight generation, advising, and continuous improvement.

• Create scalable deliverables, artifacts, methodologies, and playbooks to support ongoing value generation for our most strategic partners.

• Conduct meaningful quarterly business reviews with clients focused on increasing customer value, measurable outcomes, increasing contract value and building clients for life.

• Work collaboratively with Support, Product, Sales, Implementation and Operations team members to create a unified and optimal client experience.

• Analyze internal and external market data to deliver strategic and focused results to clients.

• Proactively address client risk based on product usage trends, KPIs and NPS to prevent churn and ensure every customer is champion of Aidin.

• Manage escalations, raising to leadership when appropriate.

• Build deep and wide client relationships and regularly engage with client  senior leaders, employing a professional, consultative, and data-driven  approach.

• Operate creatively with a high degree of autonomy, reporting regularly to  internal and external stakeholders on progress against value-focused initiatives.

• Willing to travel up to 40% as needed.

About you 🙋

If you believe that “good enough” is not good enough for the care community, you’re in good company. Join us and let’s transform healthcare together.

Skills & Qualifications:

• 7+ years of proven experience in a similar customer success, consulting, relationship sales, or account management role; care transitions experience strongly preferred.

• Working knowledge of case management and utilization review workflows

• Demonstrated success providing client consultation to senior-level executives

• Successfully achieved revenue retention and growth targets in healthcare technology market place

• Experience delivering in fast paced, high-growth working environments

• Love building relationships with clients, with demonstrated success in building and maintaining strategic client relationships as well as conflict management

• Work easily within environments of high ambiguity and rapid change with a passion for problem solving

• Highly proactive and self-motivated – able to manage multiple priorities

• Curious & analytical by nature, with comfort converting data into insights for clients

• Exceptional communicator both in written and verbal contexts, demonstrating poise and executive presence

• Passion for improving healthcare and post-acute transition processes and enhancing the performance of our clients

Why Work at Aidin?

• Be a part of a trailblazing, mission driven organization that is revolutionizing patient transitions

• Generous PTO Policy, plus 10 national holidays

• Comprehensive benefits package including medical, dental, and vision insurance

• Remote work environment

• Opportunity to work and grow with talented, mission-driven, passionate individuals, and have ownership and impact at a lean, high growth organization.

• Plus much more!

Commitment to Diversity

At Aidin, we strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace, and we prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.