Aaron Burnett

Aaron Burnett has extensive experience in the airline and customer service industries, primarily with Air Canada since 2005. Currently serving as the Manager of Check-in and Service Desk Experience, Aaron has held various managerial roles focusing on customer service delivery and operational improvements. Responsibilities have included providing subject matter expertise, writing business requirements, and implementing initiatives such as kiosk enhancements and self-serve bag drop systems. Prior positions include roles at Aeroplan as an Analyst and Customer Service Representative, showcasing a strong background in quality assurance and customer support. Aaron's career began at McDonald's Canada and includes previous experience with Walt Disney World, demonstrating a consistent commitment to customer service excellence and team support across diverse environments. Education includes certificates from Disney University and Champlain College, emphasizing a foundation in tourism and hospitality.