Michael Engelhardt

Michael Engelhardt is a seasoned professional in customer service and management with extensive experience in the hospitality and airline industries. At Air Canada since November 2016, Michael has held various leadership roles, currently serving as Senior Manager of Concierge and Premium Customer Experience for North America, where responsibilities include enhancing customer experience and managing a high-performing team. Previous experience includes significant positions at Fairmont Hotels & Resorts, where Michael was recognized for leadership and team performance, notably improving service ratings and winning awards such as Team of the Year. Earlier career roles at NORDSEE GmbH and Disneyland Paris further highlight a commitment to exceptional guest service and operational excellence. Michael's educational background includes vocational training at IHK Rhein-Neckar and Embry-Riddle Aeronautical University.