Rami Mickael

Rami Mickael has extensive experience in customer service and operational management within the aviation industry. Currently serving as Manager of Operation Customer Experience at Air Canada since June 2014, Rami oversees baggage and hub connection performance both in-terminal and airside, also holding a prior role as Customer Experience Manager. Rami's career includes valuable experience at British Airways from October 2010 to June 2014 as a Customer Service Agent, fulfilling roles such as sales agent, ticketing agent, and airside coordinator. Prior to that, Rami worked at Lufthansa as a Customer Relation Representative from December 2008 to November 2010. Rami holds a Bachelor's degree in Accounting from Alexandria University, completed in 2005.