Sonia Sharma

Sonia Sharma is a seasoned professional in customer experience and consumer insights, currently serving as CX Manager at Air Canada since April 2022. With extensive experience across various industries, Sonia has held roles including Consumer Insights Manager at Recochem Inc. and Research Director at Caddle, leading consumer research initiatives and brand strategy efforts. As a member and panelist of the Qualitative Research Consultants Association, Sonia actively participates in webinars and meetings to connect researchers with industry needs. Previous positions also include leading consumer insights for ABP News Network and managing research projects at Ipsos and Millward Brown. Sonia holds a Master's in Economics from the Delhi School of Economics and has completed additional leadership training.