Bhaskar Dibya

Bhaskar Dibya is a seasoned professional in customer experience strategy and market research, currently serving as Associate Manager - Customer Experience Strategy & Intelligence at Air India Limited since June 2023. Prior experience includes a consultant role at IQVIA, where Bhaskar delivered high-value insights for complex business decisions. Bhaskar's background also encompasses market research specialization at Gartner, freelance consumer research, and various research and analytical positions at Shuttl and Vox Populi Research. Notable academic credentials include a Post Graduate Diploma in Business Management with a focus on Marketing from Xavier Institute of Social Service and a Bachelor of Business Administration in Marketing from the Indian Institute of Planning and Management.