Jonathan Tang

Jonathan Tang is a seasoned business analyst with extensive experience in the aviation industry and a strong background in process improvement and compliance analysis. Currently serving as a Senior Business Analyst in Customer Case Management at Air New Zealand, Jonathan has successfully conducted compliance assessments and stakeholder engagement across various roles, including positions at Cathay Pacific Airways and Cisco, where expertise in business process re-engineering was utilized. With a solid educational foundation in Political Studies, Philosophy, Marketing, and Operations Management from The University of Auckland, Jonathan has demonstrated proficiency in analyzing, designing, and implementing systems and processes within diverse organizational settings. Key achievements include successful implementation of crew rostering systems and driving improvements in compliance processes.