Bharath C

Bharath C is an experienced professional in customer operations, currently serving as the Head of Customer Operations at AirAsia since December 2022. Previously, Bharath held the position of Senior Manager at AirAsia India from March 2017 to December 2022, where significant achievements included leading the customer experience team to industry leadership and implementing digital solutions that dramatically reduced costs and increased customer satisfaction. Prior roles include Manager of Customer Support & Systems at Grofers and Assistant Manager at Serco, where responsibilities encompassed team management, customer service, and performance management. Bharath began the career as Team Lead at Genisys Software, focusing on team and process management. Bharath holds a Bachelor's degree in Economics from Bangalore University, earned between 2005 and 2008.