Mark Bauer

Mark Bauer has extensive experience in IT operations and customer services, currently serving as the Head of IT Operations & Customer Services at Airbus Public Safety and Security since October 2008. Key responsibilities include managing second-level teams and overseeing budget, personnel, and deployment planning. Prior roles at Airbus include Fachteamleiter IT-Operations and Senior Customer Support Engineer, where Mark focused on employee development, process optimization, and providing support for security and networking components. Previous positions at HanseNet Telekommunikation GmbH and Vodafone involved project management, support operations, and maintaining service levels. Mark’s career began at MCI WORLDCOM Communications Inc, where responsibilities included complex problem resolution and managing network operations. Mark holds a Diplom-Ingenieur in Nachrichtentechnik from Fachhochschule Frankfurt am Main.