Customer Success Manager (midmarket Accounts)

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the team:

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing customer base to ensure they help their businesses grow with Aircall!

What you'll do:

• Grow and nurture a portfolio of accounts while developing strong relationships with key contacts
• Maximize your portfolio’s growth opportunities and mitigate its risks and possibility of churn by negotiating contracts and handling upsells and renewals, while maintaining a quarterly quota
• Have a strong understanding of our product and know how to articulate our value proposition clearly
• Develop new ways to increase customer satisfaction and organize product feedback
• Contribute ideas that help improve our processes, practices, and tools

What you'll bring:

• Bachelor's Degree in a relevant field of study preferred
• 2 years or more experience working in Customer Success and Sales
• You are a strong communicator with excellent verbal and written communication skills
• You are comfortable maintaining and exceeding a quota, negotiating contracts, and handling upsells and renewals
• You have a track record of meeting and exceeding account growth targets/KPIs on a consistent basis
• Strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience
• Confidence to manage competing tasks and issues in a fast-paced, international environment
• You are comfortable building trust and communicating effectively with all types of customers — from C-level, VP, and Director-level contacts, to the end-users of the software
• You have the ability to explain technical concepts in an easy to understand manner
• Previous experience in a similar B2B CSM role is highly preferred
• Salesforce, SaaS and start up experience highly preferred