Sonia Tremblay

Sonia Tremblay, PMP has over 20 years of experience in the telecommunications industry. Sonia is currently the Director of Mobility Operations at AireSpring, a position they have held since 2022. Prior to that, they served as the Senior Director of Service Delivery and Customer Care at Syntegra, where they led a team of 15 agents and focused on customer experience and increasing satisfaction. From 2018 to 2022, they worked as a Program Service Delivery Manager at Pareteum Corporation, where they managed and implemented complex technical projects. Sonia also has experience as a Senior Project Manager at Telarix, a Director for Supplier Performance Management at BT Communications, and a Pace Escalation Manager at AT&T. At Nortel Networks, they worked as a Customer Operations Leader and International Advisor, leading large-scale projects and promoting the company's success in Brazil and South America. Throughout their career, Sonia has demonstrated expertise in team leadership, project management, customer relationships, and operational efficiencies. Sonia is a certified Project Management Professional (PMP).

Sonia Tremblay, PMP holds a Bachelor of Science (B.S.) degree in Engineering from the Universidade do Estado de Minas Gerais. In addition to their formal education, they have obtained several certifications, including "Finance for Non-Financial Managers" and "Customer Service: Serving Customers Through Chat and Text" from LinkedIn. Sonia is also a certified Project Management Professional (PMP) from the Project Management Institute. The specific dates of when they obtained their PMP certification are not provided.