Roberta Friguglietti

Roberta Friguglietti is a professional with extensive experience in customer support and education, currently serving as a Junior Specialist in Legal Support and Customer Support at AirHelp since April 2021. Roberta's role involves contributing to cross-functional projects and managing specific projects like training agents and improving communication tools. Prior experience includes working as a Customer Care Representative at MEO Altice, an agent at TAP Air Portugal, and various teaching positions, demonstrating a strong background in customer interaction and educational roles. Educational qualifications include degrees in Pedagogy and Educational Psychology from Universidade Paulista, Translation from Faculdades Metropolitanas Unidas, and International Relations from Pontifícia Universidade Católica de São Paulo.