Damien Miller

Damien Miller has extensive experience in various leadership roles within the IT service management field. Damien is currently serving as the Head of Service Management & Support Services at Airservices Australia, a position they have held since July 2021. Prior to this, Damien worked at NATS as the Head of Business Service Design, Technical Services from December 2017 to May 2021. In this role, they were responsible for designing and transitioning into operations a new service-oriented operating model and supporting service management framework. Damien also worked at Transport for NSW from 2013 to 2016, where they held several positions including Senior Manager, Service Improvement and Insights, Head of Service Design, NGIS Program, and Senior Manager, Service Management Office. Before that, they worked at UXC Consulting as a Principal Consultant, IT Service Management from November 2011 to March 2013. Damien's early career includes roles at CSC Australia as the Service Operations Lead, Rio Tinto Workplace Services and the Manager, Enterprise Service Management Asia Pacific. Overall, their work experience demonstrates their expertise in IT service management, transformation leadership, and the development of service delivery frameworks.

Damien Miller earned a Master of Management in Information Technology degree from Charles Sturt University from 2005 to 2007, specializing in IT Management. In addition, Damien holds several certifications, including ITIL Master Qualification from EXIN in 2008, ITIL Expert Managing Across the Lifecycle (ITIL-MALC) from EXIN in 2011, and Leading Scaled Agile from Scaled Agile, Inc. in 2017.