Isaac Nditi

Isaac Nditi currently serves as the Contact Center & Digital Experience Manager at Airtel Tanzania, a position held since November 2017. In this role, Isaac is responsible for defining and implementing operational strategies for call centers to enhance customer experience while managing service recovery strategies for both customers and employees. Previously, Isaac held multiple roles at Airtel Tanzania, including Business Analyst and Process Manager, Service Recovery Team Leader, Broadband & Corporate Business Team Leader, and Retail Shop Manager, accumulating extensive experience in customer service and operations management. Isaac started a career in the telecommunications industry with Zain Tanzania and Celtel Tanzania Limited, beginning as a shop assistant and customer care representative. Isaac holds an Advanced Diploma in Business Administration from Macmain Business School and completed high school at Mzumbe High School.