Noreen Gibbons

Noreen Gibbons has over two decades of experience in customer operations, primarily at SSE Airtricity since 2004, where currently serves as Customer Operations Manager, leading a team responsible for credit control, customer service, and billing. Previous roles at SSE include Back Office Operations Manager and Billing and Collections Manager, where Noreen established operational departments and developed key performance indicators to enhance service and efficiency. Earlier in the career, Noreen worked at Atlantic Industries as a CRM Coordinator and held positions as a Functional Analyst/Tester and Customer Service Advisor. Educational qualifications include a Bachelor of Business Studies from IT Sligo and a Lean Six Sigma Green Belt from QQI.