AirTrunk
- Customer Business Manager
Customer Business Manager
Customer Service · Singapore, Singapore
Job description
Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company?
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.
Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. This is just the beginning…
Come join the A-Team at AirTrunk, where the cloud meets the ground.
A Snapshot
As the Customer Business Manager, you will be part of AirTrunk’s front-end customer engagement function, reporting directly to the Head of Customer Success (based in our Singapore HQ). You will work closely with other regional teams, making your mark in a number of ways:
- You will lead in tracking customer demand, customer intelligence and manage all customer database in the CRM system
- You will lead in building data analytics and be a key support in deal analysis and internal reporting
- You will lead in preparation of customer-related presentations for both internal stakeholders and customers.
Your Day to Day
Management of CRM
- Maintain and ensure accuracy of all customer opportunity pipeline and strategic engagement across AirTrunk’s global portfolio in Salesforce (SF)
- Regularly engage relevant stakeholders to support in their respective resource planning needs through specialized SF customer deal reports.
- Lead in providing strategic insights from SF customer database, to integrate and guide future growth of the business including: Site expansion, commercial strategy roadmap, and new market entry
- Create BI dashboard in integration with SF for monthly reporting
Deal and Contract Management
- Lead in consolidating and executing customer contract amendments
- Engage Customer Success team and relevant stakeholders in actively tracking all open contracts to completion.
Customer Engagement
- Engage with key customers in the preparation of customer partnership reports and to follow through on improvement items with internal teams
Governance
- Ensure holistic governance of all current and archive library of customer proposals, deal negotiations and contract priorities
- Track historical data and make recommendations for overall improvement for customer engagement and deal execution
Requirements
- 5 years of working experience in business development and key account management, with exposure in managing CRM and BI dashboards
- Regional experience in the Technology, Data Centre and/or Cloud Infrastructure industry is highly advantageous
- In-depth experience utilising Salesforce CRM and data visualisation tools such as Salesforce, PowerBI and Tableau
- A meticulous and highly organised individual, with a strong ability in planning ahead and anticipating opportunities.
- A strong communicator and able to distil complex concepts and information in a concise manner.
- Thrive in a fast-paced environment and are flexible and resilient in the face of change.
- Strong stakeholder management skills and are able to adapt across different personalities and cultures.
- Highly proficiency in Microsoft Office, including PowerPoint, Excel and Word
The AirTrunk Culture
Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.
The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.
Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.
Now’s your chance to Grow@Hyperscale.
**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**
