Mario Castellanos

Customer Success Manager at Aivo

Mario Castellanos has a diverse work experience spanning various roles and industries. Mario is currently working as a Customer Success Manager at Aivo, starting in May 2021. Prior to this, they worked at Galeria Virtual de Arte Peculiar as an Administrator since June 2012. From November 2013 to January 2021, they served as a Digital customer care coordinator at Telefónica. Additionally, they had a brief role as a Community Manager at Escuela Mexicana de Turismo from July 2013 to November 2013. Mario also worked as a Coordinador de Comunicación at Radar Político y Social from November 2010 to December 2011, and as an Asistente de producción/dirección at Fresno Producciones from March 2010 to February 2011. Their earliest known work experience is at Cineteca Nacional, where they acted as SS de Investigación y archivo hemerográfico from January 2009 to July 2009, responsible for updating and organizing the hemerographic history and conducting new material research and filing.

Mario Castellanos has a diverse education history. Mario pursued a Licenciatura degree in Ciencias de la Comunicación at Universidad del Mar from 2003 to 2008. In 2013, they obtained a Diploma in Cinematography and Film/Video Production from Cinefilias. Continuing their education, Mario completed a Bachelor's degree in Psychology at Universidad Nacional Autónoma de México, studying from 2013 to 2017.

In addition to their formal education, Mario has obtained various certifications. In November 2019, they received a certification in Inteligencia Artificial & Ética from Telefónica. Mario also obtained certifications in Agile ways of working (September 2019), Cuarta Plataforma (August 2018), Genesys Interaction Recording 8.5 Deployment (April 2018), and Huawei CRM TTT (Training to train) (January 2015). Furthermore, they completed a leadership program called Leadership for Change / Liderazgo en tiempos de cambio, though specific details about the institution and the completion month and year are unavailable.

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Timeline

  • Customer Success Manager

    May, 2021 - present