Paola Calderón Ospina

Paola Calderón Ospina has a diverse work experience in various companies. In their current role as a Senior Account Manager at Aivo since January 2021, they are responsible for developing strategies to help companies achieve their objectives and improve user experience through AI in different customer service channels. Paola also focuses on enhancing customer satisfaction and experience with Aivo's suite of products, driving project growth through sales, customer service, and digital transaction strategies. Moreover, Paola works on upselling and cross-selling opportunities to increase the company's monthly recurring revenue.

Before joining Aivo, Paola worked as an Account Manager at Optime Consulting from April 2018 to December 2020. In this role, they managed client accounts and contributed to the company's sales goals.

Prior to that, Paola worked at ATEMPI as a Strategic Alliances Consultant from June 2016 to February 2018. Their responsibilities included studying the target market, seeking new strategic partnerships, attending to customer requests, and closing business deals.

Paola also gained experience as a Commercial Specialist Consultant at DURESPO S.A in 2016. In this position, they led sales and marketing efforts for the Perimeter Security and Solar Energy line in the Bogota area, expanding the customer and distribution channels database.

Additionally, Paola worked as an Account Executive at Siete24 Seguridad & Tecnología from August 2014 to December 2015, where they focused on implementing the company's marketing plan, generating new project revenue, and meeting sales targets.

Lastly, Paola began their career as an Account Executive at SkillNet IT EXPERTS from February 2013 to March 2014. Their responsibilities included acquiring and maintaining B2B projects in various sectors, updating customer databases, conducting client visits, and closing technology infrastructure deals.

Overall, Paola Calderón Ospina has a strong background in account management, strategic alliances, sales, and customer service, with a particular expertise in leveraging AI and technology solutions to improve customer experience.

Paola Calderón Ospina's education history is as follows:

Paola earned a degree in Especialista in Gerencia de Proyectos en Inteligencia de Negocios from Politénico Grancolombiano, starting in 2017 and finishing in 2018.

Before that, they obtained a degree in Ingeniero Comercial with an emphasis in Publicidad y Mercadeo from Universidad de Ciencias Aplicadas y Ambientales. Paola attended this institution from 2013 to 2018.

Additionally, Paola completed a Tecnología en Comunicación Comercial program from Servicio Nacional de Aprendizaje (SENA) between 2009 and 2011. Their field of study in this program was Relaciones públicas, publicidad y comunicación aplicada.

In terms of certifications, Paola has obtained various certifications related to sales and communication skills. Some of the certifications include "Identify Sales Growth Opportunities," "QuickBooks Pro 2012 Essential Training," "Sales Negotiation," "Sales Prospecting," "Communicating with Empathy," "Sales: Develop a Service Orientation," "Solution Selling," "Asking Great Sales Questions," "Creating Your Sales Process," "Making Great Sales Presentations," "Purpose-Driven Sales," and "Sales Advantage." These certifications were obtained from Lynda.com and Dale Carnegie Training between 2014 and 2018.