Susana Zaragoza

Susana Zaragoza has extensive experience in various technical and educational roles primarily focused on process management, quality assurance, and training. Since May 2010, Susana has served as a Tècnica de processos, qualitat i avaluació at Ajuntament de Sant Cugat del Vallès, overseeing integrated management systems, process design and implementation, and citizen satisfaction studies. Previous roles include educator positions at Associació arxivers de Catalunya and Escola Jaume Viladoms, as well as employment consultancy and management in higher education settings. Susana holds multiple degrees, including a Llicenciatura en Antropologia Social from Universitat de Barcelona and various certifications in pedagogy, human resources, and electronic administration.