Tyrell Wineglass

Tyrell Wineglass has a diverse work experience spanning several companies. Tyrell currently works as a Client Success Manager at Akademos, Inc., where they collaborate with a group of professionals to provide affordable course materials in the higher ed space. Tyrell is adept in knowledge of Akademos internal systems and Inclusive Access program, cultivates and maintains client relationships, and monitors and reports on client performance.

Prior to their current role, Tyrell served as a Customer Success Manager at Ricoh Solutions - Digital Transformation Delivery. Tyrell contributed to revenue growth by supporting Uncommon Schools, managing and supporting the IT infrastructure of 20 charter schools with a high client satisfaction rate.

Before that, Tyrell worked at Verizon, holding various positions. Tyrell was a Solutions Manager, where they recruited and supervised staff members, motivated the team to drive results, and ensured adherence to company policies and procedures. Tyrell also worked as a Solutions Specialist, providing innovative solutions to customers and building strong relationships to increase revenue. Additionally, Tyrell served as a Customer Service Representative, troubleshooting devices, offering outstanding customer service, and improving satisfaction and loyalty.

Overall, Tyrell Wineglass has a strong background in client success, account management, team leadership, and customer service.

Tyrell Wineglass attended St. Mark's School from 2000 to 2004 and obtained a High School Diploma. Following that, they pursued higher education at St. Francis College from 2005 to 2011, where they earned a Bachelor's degree in Economics. In December 2018, Tyrell obtained a certification in CompTIA A+ from CompTIA.