Jessica Costa Silva

Jessica Costa Silva is an experienced volunteer programme manager currently overseeing volunteer activities at akt since March 2023. With a degree in Modern Languages with Business Management from the University of Birmingham, Jessica has previously held positions such as Interim Volunteer Programme Manager and Volunteer Programme Coordinator at akt, where key responsibilities included developing volunteer strategies and managing recruitment and training processes. Experience at the National Army Museum involved enhancing visitor experiences as a Visitor Welcome and Retail Sales Assistant, while prior roles in community management at Shelter UK included maximizing sales and staff management. Additional roles included various positions in retail and customer service, underscoring strong operational and organizational skills.