Felipe Mayer

Felipe Mayer is a seasoned professional in talent acquisition and customer experience, currently working at Alice since May 2021, where responsibilities include leading a team of 18 analysts and developing standardized procedures and SLAs. Prior roles include customer experience analyst positions at Loft and Medway, and guest services officer at Grand Hyatt São Paulo, showcasing a strong focus on client engagement and satisfaction. Earlier experience spans hospitality and corporate events, including positions at Walt Disney World and Meliá Hotels International. Felipe holds a Bachelor's degree in Communication Social from Universidade de Brasília and an MBA in Leadership and Team Management from Pontifícia Universidade Católica do Rio Grande do Sul, with ongoing postgraduate studies in Organizational Psychology and People Management at FAAP.