Cloud Engineer

Engineering · Full-time · Vancouver, Canada

Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That's why Alida created the world's first CXM and insights platform to turn customer truth into action. For over 20 years, iconic brands like BuzzFeed, LinkedIn, and Red Bull have chosen Alida, formerly Vision Critical, as their secret weapon. Alida’s unique approach of coupling broad feedback with deep insights creates meaningful and lasting customer relationships and builds brands that stand the test of time.

The Cloud team is responsible for the architecture, development and implementation of the infrastructure used by our applications. The team works directly with our Development teams to deploy deeply integrated products. As we build out our CXM SaaS platform, the team will be part of building out exciting, cutting edge solutions on AWS.     The Cloud Engineer role is a cross functional role helping our Cloud Infrastructure, Security and Development teams to architect, provision, troubleshoot and manage our SaaS application infrastructure. 


  • Cross team collaboration to aid in deploying new services and solutions 
  • Designing, implementing and deploying core platform infrastructure and services across all environments
  • Manage incidents as they occur and perform root cause analysis
  • Providing day-to-day operational support of all infrastructure systems
  • Supporting 24/7 production systems, including being part of an on-call rotation
  • Maintaining system patches/upgrades to ensure for high availability, reliability and improved performance
  • Maintain documentation related to infrastructure design and implementation
  • Manage the configuration and review of infrastructure logging, alerting and monitoring
  • Identify opportunities for automating tasks


  • Experience in multi-site, heterogeneous, large-scale enterprise or SaaS infrastructure 
  • Excellent working knowledge of TCP/IP and network topology design, implementation and troubleshooting  
  • Ability to diagnose and resolve complex problems; excellent interpersonal verbal and written communication skills 
  • Experience writing documentation of systems, policies and procedure 
  • Experience with Microsoft Windows and Linux (CentOS) 
  • Experience with Docker containers, specifically Kubernetes, AWS EKS and ECS
  • Experience with cloud hosting, specifically Amazon Web Services (EC2, S3, ELB, CloudFront, etc.) 
  • Experience with Infrastructure-as-code like Terraform or Cloudformation
  • Experience with application delivery platforms for load balancing, caching, compression, application firewalling, reverse proxy, SSL termination, etc.
  • Demonstrate a high degree of integrity and trust along with the ability to work independently

Nice to haves

  • Experience managing database or data warehouse infrastructure
  • Experience with configuration management in a cross platform environment; using Chef, Puppet or Ansible to manage and deploy applications to both Windows and Linux devices 
  • Strong scripting skills (Bash, Ruby, Powershell, etc)  
  • Bachelor of Computer Science/Engineering Degree or equivalent 
  • Educate technical staff on security best practices