Stephen Palmer

Stephen Palmer, CBA, currently serves as the Customer Care Team Manager at Alight Solutions, overseeing a team of 16 associates in the Health domain and conducting daily quality evaluations. Previously, Stephen worked as a Credit Analyst at Talbert Building Supply, managing an $8M+ A/R portfolio, and trained colleagues on credit functions for newly acquired locations. At Klaussner Furniture, Stephen handled a $23M+ A/R portfolio, focusing on risk mitigation and migration of customer accounts. Stephen also has experience as a Credit Analyst at Cross Company, managing $13M+ across divisions. Earlier experience includes a role as a Customer Service Specialist at Aon Hewitt, providing benefits assistance. Stephen holds a Bachelor of Science in Finance from Southern New Hampshire University.