Luis Arturo Peña Valadez

Luis Arturo Peña Valadez has a diverse work experience spanning over a decade. Starting in 2011, they worked as a CSR at ATEL, where they provided customer service, maintained quality service on calls, and eventually became second in charge of a team. Following this, they worked at UPS as a CSR and at Allianz Worldwide Partners as an International Case Manager. In 2017, Luis joined American Express as a Junior Credit Analyst, where they analyzed credit reports and financial statements, provided collections support, reviewed loan applications, and analyzed trends in loan portfolios. Luis Arturo also worked as a Front Desk Receptionist at Hostal MX, where they provided face-to-face customer service, resolved guest issues, managed reservations, and supervised hostel staff. In 2019, Luis served as an Assistant Reservations Manager at Palladium Hotel Group. Luis Arturo then worked at VDesk as a Content Moderator, responsible for content moderation until February 2021. Prior to their current position, they worked at Tech Mahindra as an Inbound Customer Service Representative, and is currently employed at Alliance Virtual Offices as a Client Success Specialist since March 2021.

Luis Arturo Peña Valadez obtained their bachelor's degree in Economics from the Universidad Nacional Autónoma de México. Luis Arturo attended the university from 2017 to 2022, focusing on the field of study in Economics. In addition to their degree, they also obtained certifications in EFSET English Certificate, with a proficiency level of C2 (83/100), from EF Standard English Test in July 2020. Later, in June 2022, they obtained a certification in Hubspot Service Hub Software from HubSpot.