Justin Walsh

Justin Walsh is an experienced professional in customer service and management, currently serving as the Head of Customer Service at Alliance Wine since October 2018, where responsibilities include overseeing day-to-day operations and enhancing service quality across national and international markets. Previously, as General Manager at The Waterfront Bar and Restaurant, Justin managed operations and customer engagement strategies, while at Beresford Wine Bar, significant improvements in customer service standards were achieved, earning a Michelin Guide Bib Gourmand. With a strong background at Buzzworks Holdings in wine development and management roles, Justin consistently exceeded targets and improved profitability across multiple venues. Earlier experience at South Beach Hotel involved enhancing guest experiences and operational strategies, resulting in a notable increase in profitability and recognition as a nominee for 'Golf Hotel of the Year.' Academic qualifications include a CSYS in Biology and an HND in Media Theory and Production from institutions such as Marr College and the University of Paisley.