The National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) is a public authority that functions roughly like a court. Our main task is to impartially try disputes between consumers and business operators. Claims are filed by the consumer.
 
The Board submits recommendations on how disputes should be resolved, for example that the business operator shall repair the product. The Board's recommendations are not binding, but the majority of companies follow them.
 
The Board does not provide advice on individual cases. If you need advice, you can turn to consumer counselling services in your municipality.
 
A claim to the board must be made in writing and can be done through www.arn.se. It usually takes about six months from filing a claim to a decision. Filing a claim and the Boards resolution of the matter is free of charge.

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Legal

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Allmänna reklamationsnämnden (ARN)

Marcus Isgren

Susann Wikström

Michael Bergvall

Malte Rungård

Lydia Johansson

Johanna Persson

David Leffler

Christoffer Dahlgren

Charlotta Lindeberg

Caroline Pettersson

Carina Lundgren

The Ledamot Team at Allmänna reklamationsnämnden (ARN) is responsible for evaluating and deciding on consumer dispute claims filed with the Board. Comprised of legal experts and specialists, the team reviews cases impartially and submits non-binding recommendations on how disputes should be resolved, often including mandates such as repairing defective products or compensating the consumer.

Ledamot Team

Ledamot Team

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Team members