Cesar Cardona

Cesar Cardona serves as a Verint Design Engineer Level 3 at Alorica since January 2008, specializing in the administration of quality assurance and monitoring systems for call center operations. Responsibilities include tier 3 support for Verint V11 and V15, as well as the design and setup of a new Verint V15 portal in multi-tenant mode accommodating over 90,000 users. Previous roles include Verint Specialist, Reporting Analyst, Quality Analyst, and Customer Service Agent. Following a tenure at Alorica, Cesar worked as a Rural Carrier Associate for the United States Postal Service from September 2018 to January 2020. Educational credentials include a Payroll Clerk degree from Western Iowa Tech Community College and a prior education from the University of Phoenix and North High School.