Ken F.

Ken F. has extensive experience in the customer care industry, currently serving as the Vice President of Customer Care at Alorica since January 2000. In this role, Ken F. oversees BPO operations across Canada and the United States, focusing on strategy and execution within Canada's call center operations, which include 1,500 agents in virtual work-at-home and four physical offices. Prior to Alorica, Ken F. held positions as General Manager at APAC Customer Services and Protocol Global Solutions, managing 500-seat call centers and local IT operations. With a proven track record in building world-class customer experiences, Ken F. emphasizes mentoring and development of management leaders and has successfully surpassed financial targets and client key performance indicators.