Alterna CX
Poyraz Ozkan is the co-founder of Alterna, the team behind the AI-based Customer and Employee Experience Management solution: Alterna CX. Previously, Poyraz was a principal at the management consulting firm Peppers & Rogers Group, a company recognized as the world’s foremost authority on customer-based business strategy. He served clients in banking, telecom and retail industries across 4 continents.
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Alterna CX
AI-based solution to streamline customer experience signals and show what factors contribute most to experience quality and loyalty