Harvey Phelps

Harvey Phelps currently serves as Vice President of Care Strategy at Altice USA, overseeing the strategic development and planning of the Customer Care organization for Optimum since August 2024. Prior to this role, Phelps was Head of Strategic Accounts at AmplifAI, enhancing client satisfaction and contact center performance from March 2023 to August 2024. Phelps has extensive experience in call center operations, having held senior positions including Vice President of Call Center Operations at SiriusXM, AVP of Tech Support Service Line at CSS Corp, and Vice President of Client Care at Telvista Inc. Phelps's career includes leadership roles at Accenture and Sprint, contributing to significant revenue and operational management across multiple industries. Phelps possesses a BA in Political Science, Business, Economics, English, and History from Southern Methodist University.