Jacqueline M Baez

Jacqueline M Baez is a highly experienced professional in the telecommunications and technical support sectors, currently serving as a Client Relationship Manager at Alvaria, Inc. since December 2010. Prior to that, Baez held various positions at Aspect Software, including Senior Customer Care Engineer and Principal Technical Support Engineer, specializing in Aspect® Unified IP® and Aspect Via®. With a solid background that includes roles as a Telecom Manager at Harp Marketing Services Inc. and a Network Operations Center Technician at Heritage Communications Corp, Jacqueline has demonstrated expertise in managing complex telecommunications systems. Jacqueline began their career as a Switch Operations Technician at Melbourne International Communications, Ltd., and also gained early experience as an Engineering Aide at Northrop Grumman. Jacqueline holds a High School Diploma from Academia Santa Teresita Calle Loiza and additional education from the Florida Institute of Technology.