Raul Rivera

Raul Rivera is a seasoned professional in technical support and customer assurance, currently serving as a Senior Technical Support Manager and Customer Support Manager at Alvaria, Inc. since May 2021. Prior to their current role, Raul held positions at Aspect Software from September 2017 to May 2021, including Senior Customer Assurance Program Manager on the Quality Team and Principal Customer Care Engineer for Tier 2 Support, focusing on cloud contact software applications and IVR scripting. Earlier experience includes a role as Technical Infrastructure Specialist at Citi from July 2011 to September 2017. Raul holds an Associate's degree in Electrical/Electronics Maintenance and Repair Technology from Georgia Piedmont Technical College and a High School Diploma from North Fulton High School in Atlanta, GA.