Commercial Account Manager

We are a next-generation media technology company providing cloud broadcast and targeted advertising solutions to broadcast and streaming TV platforms. Amagi enables content owners to launch, distribute, and monetize live linear channels on Free Ad-supported  Streaming TV and video services platforms. Amagi also offers 24x7 cloud-managed services bringing simplicity, advanced automation, and transparency to the entire broadcast operations.  Overall, Amagi supports 700+ content brands, 800+ playout chains, and over 2100 channel deliveries on its platform in over 40 countries. Amagi has a presence in New York, Los  Angeles, Toronto, London, Paris, Melbourne, Seoul, and Singapore, broadcast operations in  New Delhi, and an innovation center in Bangalore.  

For more information: www.amagi.com 

Job Profile:

We seek outstanding individuals to join our rapidly expanding Commercial Account Management team, dedicated to assisting Amagi’s commercial clients in maximizing the value of our products and services. As part of this team, you will serve as a strategic advisor, technical consultant, and solution architect, leveraging a combination of technical prowess and business acumen to effectively manage complex accounts, foster their growth, and secure deals.

The key focus of this role is to assume ownership of assigned customer accounts. Account Managers are tasked with ensuring exceptional levels of customer satisfaction and reinforcing Amagi’s value proposition, all with the overarching goal of driving renewals and generating additional revenue.

Job Responsibilities:

● Be the single point of contact for all customer queries. Own the account and make sure the customer gets the best service from Amagi.

● Build and maintain long-term relationships with customer-side decision-makers and product users.

● Proactively solve problems for the customers with a sense of urgency to bring things to a quick resolution.

● Be an active advocate of Amagi’s products and capabilities to the customer.

● Cross-sell and up-sell various Amagi Products/services to the customers.

● Drive renewals and growth among our most valuable customers.

● Analyse accounts to identify opportunities for growth as well as risks of churn.

● Maintain a cadence of communicating with customers about their roadmap trends, and identifying, developing, and closing deals for both tactical and strategic projects.

● Manage pipeline, build forecasts, and effectively plan the year and achieve the sales targets.

● Provide feedback to the internal teams regarding product and service improvement.

● Become a Streaming TV | OTT | FAST | Content distribution expert and an industry consultant.

● Be responsible for customer’s success and customer happiness.

Qualifications:

● 4+ years in Customer Success, Account Management, or similar customer-facing roles within Internet Publishing, Media & Entertaiment, Broadcast, Streaming TV, OTT, or similar industries.

● Previous experiences in technical but customer-facing roles like Solution/Sales Engineer, Customer Engagement Engineer, and Technical Account manager.

● Technical background with an understanding of digital workflows, video streaming management, distribution, analytics, and monetization

● Experience building and maintaining relationships, while driving engagement and upsells.

● Ability to understand customer business strategy, goals, and initiatives to translate these into Amagi’s opportunities to strengthen customer relationships.

● Proven ability to operate effectively in a fast-paced, entrepreneurial environment in which cross-functional teamwork and initiative are a must.