Angela Franco

Angela Franco is an accomplished executive in operations management, currently serving as Executive Vice President and Head of Operations at Amerant, where responsibilities include overseeing Call Center, ACH, Wire Transfers, and Fraud Prevention, among others. Franco has successfully led transformative operational strategies, implementing a new core banking system that enhanced efficiency and resulted in significant cost savings. Prior experience includes serving as Vice President at Mercantil Commercebank, where leadership in electronic banking transformation improved customer satisfaction and operational efficiency. Franco's career at Mercantil also involved roles in Quality and Performance Management, contributing to operational risk reduction and the establishment of quality improvement plans. Educational qualifications include an MBA in International Banking and Finance from SBS Swiss Business School and a Bachelor of Science in Industrial Engineering from the University of Miami.