Amit Gupta is an experienced product owner and analyst with a strong background in CRM processes and technology integration. Currently, as a Product Owner/Sr. Product Owner at American Airlines since July 2025, Amit has successfully led initiatives to enhance CRM efficiency by 30%. Previously, Amit served as a Salesforce Product Owner at United Airlines from May 2022 to June 2025, leading the product roadmap for the Aviate Program aimed at recruiting over 10,000 pilots. Other roles include Senior Product Analyst at Salesforce, where Amit advocated for nonprofit solutions, and Salesforce QA Analyst at Hertz, contributing to the transformation of legacy systems. Amit's career began with positions at Kairos Technologies, Solunus, Inc., and Merkle Sokrati, complemented by an educational background in Business Intelligence and Engineering.
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