Monika Mays

Monika Mays is an experienced professional in the fields of technology operations and digital customer experience. Currently serving as Team Lead for Tech Ops IT - Delivery Enablement at American Airlines since October 2020, Monika collaborates across various teams to guide data and platform initiatives. Prior experience includes roles as Program Manager for Digital Solutions at TEKsystems, where Monika focused on transforming applications for American Airlines, and as Vice President at Citi, driving customer-first design for innovative lending products and enhancing digital experiences across banking channels. Additional roles include significant contributions at TXU Energy, Travelocity, Match.com, and Adidas Group, emphasizing project management, product development, and marketing strategies. Monika holds a degree in Marketing from Coburg University.