American Airlines
Monika Mays is an experienced professional in the fields of technology operations and digital customer experience. Currently serving as Team Lead for Tech Ops IT - Delivery Enablement at American Airlines since October 2020, Monika collaborates across various teams to guide data and platform initiatives. Prior experience includes roles as Program Manager for Digital Solutions at TEKsystems, where Monika focused on transforming applications for American Airlines, and as Vice President at Citi, driving customer-first design for innovative lending products and enhancing digital experiences across banking channels. Additional roles include significant contributions at TXU Energy, Travelocity, Match.com, and Adidas Group, emphasizing project management, product development, and marketing strategies. Monika holds a degree in Marketing from Coburg University.
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American Airlines
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American Airlines Group, Inc. is an American publicly traded airline holding company, formed on December 9, 2013, in the merger of AMR Corporation, the parent company of American Airlines, and US Airways Group, the parent company of US Airways. The airline groups together form the largest airline in the world, with more than 6,700 daily flights to 350 locations in 56 countries worldwide, about $40 billion in operating revenu and over 100,000 employees.